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Technology is woven into every part of today’s classroom, playing a vital role in helping students achieve their educational goals. We understand how important reliable access to technology is for learning, which is why we’re committed to delivering high-quality, personalized device repair support to schools nationwide.
Our repair services are designed to keep education communities up and running with minimal disruption. By restoring devices quickly and reliably, we help schools extend the life of their devices so students and educators can stay focused on learning—not technical issues.
How to get started
Our experienced technicians begin by carefully diagnosing the issue with your device to identify the best solution. Once the evaluation is complete, we’ll provide a clear repair estimate and expected turnaround time for your approval. After you approve the repair, we’ll send a prepaid shipping label to make the process simple and hassle-free. You won’t be charged anything until the repair is complete and your device is fully fixed and ready to return. Take a look at the 3 step process below:
Step 1: Submit a Repair Request
Tell us about the issue you’re experiencing. You can get started by completing the form on this page or by emailing our repair team at repairs@locksteptechgroup.com.
Step 2: Review & Approve
Our team will evaluate your request and provide an estimated turnaround time along with a repair quote. Once approved, we’ll send you a prepaid shipping label at no cost.
Step 3: Ship & Repair
Securely package and ship your devices using the provided label. After we receive them, we’ll confirm final approval before beginning repairs. Once approved, our technicians will complete the repair and prepare your device for return.